Privacy Policy

Effective Date: September 13, 2025
Last Updated: August 21, 2026

This Privacy Policy explains how Got2Ship LLC (“Got2Ship,” “we,” “us,” or “our”) collects, uses, stores, and discloses personal information when you use our website, create an account, purchase a subscription, or use our mail forwarding, package forwarding, shipping, logistics, ecommerce, or related services.

This Privacy Policy applies to the Got2Ship website and services.

Website: www.got2ship.com

Got2Ship LLC is the data controller responsible for personal information processed through Got2Ship and its services.

Contact Information

Got2Ship LLC
Email: info@got2ship.com

Address: 3213 Ladson Road, Ladson South Carolina 29456
Telephone: +1 (843)900-3192

Privacy-related requests may be submitted using the contact information above.

1. Information We Collect

We collect personal information that is reasonably necessary to provide, operate, secure, and improve Got2Ship and our services.

Depending on how you interact with us, this may include:

Account Information

When you register for a Got2Ship account or subscription, we may collect:

First and last name
Email address
Telephone number
Billing address
Shipping or forwarding address
Account username or other account identifiers
Subscription information
Account status
Communication preferences

Shipping and Package Information

When you use Got2Ship mail forwarding, package forwarding, shipping, or logistics services, we may collect and process:

Sender and recipient names
Shipping addresses
Package tracking numbers
Carrier information
Package descriptions
Package dimensions and weight
Declared values
Shipment history
Customs information
Customs declarations
Country of origin or destination
Information necessary for international transportation and customs clearance
Delivery instructions

Where required to complete a shipment or comply with applicable law, we may request additional identification, customs, or shipment-related information.

Transaction Information

We may collect information relating to:

Purchases
Subscriptions
Invoices
Payments
Refunds
Transaction history

Payment card information is generally processed directly by third-party payment processors.

Got2Ship does not directly store complete credit or debit card numbers when payments are processed by a third-party payment provider.

We may receive limited payment-related information such as:

Payment status
Transaction identifier
Last four digits of a payment card
Card type
Billing information
Payment date
Subscription status

Communications

If you contact Got2Ship, we may retain information contained in your communications, including:

Emails
Customer support requests
Service inquiries
Complaints
Shipment instructions
Account-related communications

Website and Device Information

When you use our website, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages visited
Date and time of visits
Referring website
Approximate location derived from IP address
Cookie identifiers
Website activity and interaction information

For more information, see the Cookies and Tracking Technologies section below.

2. How We Use Personal Information

Got2Ship may use personal information for the following purposes:

Creating and administering customer accounts
Managing subscriptions
Providing mail forwarding services
Providing package forwarding services
Processing shipping requests
Receiving and processing customer packages
Creating shipping labels
Preparing customs documentation
Coordinating shipments with transportation carriers
Processing payments and invoices
Providing customer service
Communicating regarding packages, shipments, subscriptions, or accounts
Sending service-related notifications
Preventing fraud or misuse of our services
Maintaining the security of our website and systems
Troubleshooting technical problems
Social media marketing posts
Improving Got2Ship services
Maintaining business and accounting records
Complying with tax, customs, transportation, regulatory, and legal requirements
Establishing, exercising, or defending legal claims
Enforcing our Terms and Conditions
Protecting our customers, employees, contractors, business, and legal rights

We will not use personal information for purposes that are materially incompatible with the purposes described in this Privacy Policy unless permitted or required by law.

3. Legal Bases for Processing

For individuals located in the United Kingdom or European Economic Area, we process personal data only where an appropriate legal basis exists. Depending on the circumstances, these legal bases may include:

Performance of a Contract

We process information when necessary to provide Got2Ship services you have requested, including:

Creating your account
Managing your subscription
Receiving packages
Storing packages
Forwarding mail or packages
Arranging transportation
Processing transactions
Providing customer support

Legal Obligations

We may process personal information when required to comply with applicable laws and regulations, including:

Customs requirements
Tax requirements
Transportation regulations
Fraud-prevention requirements
Recordkeeping obligations
Court orders
Lawful government requests

Legitimate Interests

We may process information where necessary for Got2Ship's legitimate business interests, provided those interests are not overridden by your privacy rights.

These interests may include:

Operating and improving Got2Ship
Protecting our business and customers
Preventing fraud
Maintaining network and information security
Handling complaints
Maintaining business records
Defending legal claims

Consent

Where required by law, we may rely on your consent for specific processing activities. Examples may include certain marketing communications or non-essential cookies. Where processing is based on consent, you may withdraw your consent at any time.

Withdrawing consent does not affect processing that was lawful before consent was withdrawn.

4. How We Share Personal Information

Got2Ship does not disclose personal information except where reasonably necessary to operate our business, provide our services, comply with applicable law, or as otherwise described in this Privacy Policy. We may disclose information to the following categories of recipients.

Shipping and Transportation Providers

We may provide information to:

Postal operators
Courier companies
Freight providers
Shipping carriers
Customs brokers
Transportation partners

Information shared may include names, addresses, telephone numbers, email addresses, package information, declared values, and customs information necessary to transport or deliver a shipment.

Customs and Government Authorities

For international shipments, information may be provided to customs agencies, border authorities, transportation security authorities, or other government agencies where necessary or legally required.

Payment Processors

Payment information may be processed by third-party payment processors. These providers process payment information according to their own privacy policies and applicable data protection requirements.

Technology and Service Providers

Got2Ship may use third-party companies to provide services such as:

Website hosting
Ecommerce functionality
Subscription management
Cloud storage
Email services
Customer communications
Analytics
Fraud prevention
IT services
Cybersecurity
Accounting
Bookkeeping

These providers may process personal information only to the extent reasonably necessary to provide services to Got2Ship LLC.

Employees and Contractors

Authorized Got2Ship employees and contractors may access personal information where reasonably necessary to perform their duties. Access is limited according to business need and confidentiality obligations.

Legal Requirements

We may disclose personal information when we reasonably believe disclosure is necessary to:

Comply with applicable law
Respond to a subpoena, court order, warrant, or other lawful request
Cooperate with government or regulatory authorities
Investigate suspected fraud or illegal activity
Protect our legal rights
Protect the safety or security of our customers, employees, contractors, or the public
Establish, exercise, or defend legal claims

Business Transactions

If Got2Ship LLC, Got2Ship, or any portion of its business or assets is sold, merged, acquired, reorganized, financed, or transferred, personal information may be disclosed to prospective or actual buyers, investors, advisers, or other parties involved in the transaction. Any successor organization may continue to process personal information in accordance with applicable law.

5. Sale of Personal Information

Got2Ship does not sell personal information for monetary compensation.

Some analytics, advertising, or tracking technologies, if enabled on our website, may be treated as a “sale,” “sharing,” or use for targeted advertising under certain U.S. state privacy laws. Where applicable law requires us to provide an opt-out mechanism for such processing, we will provide an appropriate method for exercising that choice.

6. International Data Transfers

Got2Ship provides domestic and international shipping and forwarding services.

Because Got2Ship LLC operates from the United States and Got2Ship serves customers internationally, personal information may be processed or transferred outside the country where you live. For example, information associated with an international shipment may need to be transmitted to:

Shipping carriers
Customs authorities
Logistics providers
Postal services
Government authorities
Technology providers
Other service providers located in different countries

Where UK or European data protection laws apply, we take appropriate steps to ensure international transfers are made using a lawful transfer mechanism where required. These mechanisms may include:

Transfers to countries recognized as providing an adequate level of protection
Approved contractual safeguards
Standard Contractual Clauses
The UK International Data Transfer Agreement
An applicable UK Addendum
Other transfer mechanisms permitted by applicable law

You may contact Got2Ship for additional information regarding safeguards applicable to international transfers of your personal information.

7. How Long We Keep Personal Information

Got2Ship retains personal information only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods may depend on:

How long you maintain a Got2Ship account
Whether packages or shipments remain active
Storage activity
Contractual requirements
Accounting requirements
Tax obligations
Customs requirements
Transportation requirements
Fraud-prevention requirements
Legal limitation periods
Disputes or legal claims
Regulatory and recordkeeping requirements

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.

Certain records may be retained after a Got2Ship account is closed where required for legal, accounting, tax, fraud-prevention, customs, regulatory, or business recordkeeping purposes.

8. How We Protect Personal Information

Got2Ship uses reasonable administrative, organizational, technical, and physical safeguards designed to protect personal information against:

Unauthorized access
Unauthorized disclosure
Loss
Misuse
Alteration
Destruction

Measures may include:

Access controls
Encryption
Secure hosting
Password protection
Account controls
Confidentiality requirements
Appropriate cybersecurity practices

Access to personal information is limited to Got2Ship employees, contractors, and service providers who reasonably require access to perform their responsibilities. However, no website, electronic communication, database, or online system can be guaranteed to be completely secure. Customers are responsible for maintaining the confidentiality of their account credentials and should contact Got2Ship promptly if they believe their account has been compromised.

9. Your Privacy Rights

Depending on where you live and the laws applicable to you, you may have certain rights regarding your personal information.

These may include the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of personal information
Request restriction of processing
Object to certain processing
Request portability of certain information
Withdraw consent where processing is based on consent
opt out of certain targeted advertising or data-sharing activities where applicable
Lodge a complaint with a data protection authority

Not all rights apply in every circumstance. We may need to verify your identity before processing certain privacy requests.

We will not unlawfully discriminate against you for exercising a privacy right. To exercise an applicable privacy right, contact: INFO@GOT2SHIP.COM

10. UK and European Privacy Rights

Individuals located in the United Kingdom or European Economic Area may have rights under the UK GDPR, EU GDPR, and applicable national data protection laws. Depending on the circumstances, these rights may include:

Right to be informed – the right to understand how personal data is used.
Right of access – the right to request a copy of personal data held about you.
Right to rectification – the right to request correction of inaccurate or incomplete personal data.
Right to erasure – the right to request deletion of personal data in certain circumstances.
Right to restrict processing – the right to request limitations on how personal data is processed in certain circumstances.
Right to data portability – the right to receive certain personal data in a structured, commonly used, machine-readable format.
Right to object – the right to object to certain processing, including certain processing based on legitimate interests and direct marketing.
Right to withdraw consent – where processing is based on consent, the right to withdraw that consent.
Rights relating to automated decision-making – rights regarding certain decisions made solely through automated processing that produce legal or similarly significant effects.

You also have the right to lodge a complaint with an appropriate supervisory authority.

UK residents may contact the Information Commissioner's Office (ICO). Residents of the European Economic Area may contact the data protection authority responsible for their country or region.

11. Automated Decision-Making

Got2Ship does not currently use solely automated decision-making that produces legal or similarly significant effects on customers unless otherwise disclosed at the time such processing occurs. We may use automated systems for ordinary business purposes such as fraud detection, security, analytics, or account administration.

12. Children

Got2Ship services are intended for individuals who are at least 16 years old. We do not knowingly collect personal information from children under 16. If we learn that personal information has been collected from a child under 16 without appropriate authorization, we will take reasonable steps to delete the information. A parent or legal guardian who believes a child has provided personal information to Got2Ship may contact: info@got2ship.com

13. Cookies and Tracking Technologies

The Got2Ship website may use cookies and similar technologies. A cookie is a small file stored on or associated with your browser or device that allows a website to recognize your device or remember certain information. We may use the following categories of cookies.

Strictly Necessary Cookies

These cookies are necessary for the website to operate and may be used for:

Account login
Security
Shopping cart functionality
Checkout
Session management
Fraud prevention

Because these cookies are necessary for the operation of the website, they may not require consent where permitted by law.

Functional Cookies

Functional cookies help remember choices and preferences, such as:

Account settings
Language preferences
Website preferences

Analytics Cookies

Analytics cookies help us understand how visitors interact with the Got2Ship website.

They may collect information regarding:

Pages visited
Time spent on the website
Navigation patterns
Browser or device type
General website performance

We use this information to understand and improve Got2Ship services.

Advertising or Targeting Cookies

Where enabled, advertising or targeting technologies may be used to understand interests, measure advertising performance, or display more relevant advertisements. Where required by applicable law, these technologies will not be activated until appropriate consent has been obtained.

Third-Party Cookies

Some cookies may be placed by third-party providers that provide functionality, analytics, payment, security, advertising, or other services. Those third parties may process information according to their own privacy policies.

14. Cookie Choices

Where required by applicable law, visitors will be given an opportunity to accept or reject non-essential cookies. You may also be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Got2Ship website. Where we rely on consent for cookies or similar technologies, you may withdraw your consent through the cookie preference controls made available on the website.

15. Third-Party Websites

The Got2Ship website may contain links to websites or services operated by third parties. Got2Ship LLC is not responsible for the privacy, security, or data-processing practices of third-party websites. We encourage you to review the privacy policies of any third-party website or service before providing personal information.

16. Email and Service Communications

Got2Ship may send communications necessary to operate your account or provide requested services.

These may include:

Package arrival notifications
Shipping updates
Account notices
Subscription information
Payment notices
Security alerts
Changes affecting Got2Ship services

Service-related communications are not necessarily marketing communications and may be required for us to provide our services.

Where required by law, marketing communications will include an appropriate method to unsubscribe.

17. Changes to This Privacy Policy

Got2Ship LLC may update this Privacy Policy from time to time to reflect:

Changes to Got2Ship services
Changes to our technology
Changes to how we process personal information
Changes in applicable laws or regulations
Changes to our business operations

When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy.

Where appropriate or legally required, we may provide additional notice of material changes, including by email or through the Got2Ship website. We encourage users to review this Privacy Policy periodically.

18. Complaints

If you have questions or concerns regarding how Got2Ship LLC processes personal information, please contact us first so that we can attempt to resolve the matter. Email: info@got2ship.com If applicable data protection law gives you the right to complain to a supervisory authority, you may also exercise that right. UK residents may lodge a complaint with the Information Commissioner's Office (ICO).

European residents may lodge a complaint with the appropriate supervisory authority in their country of residence, place of work, or location of an alleged infringement.

19. Contact Us

For questions, privacy requests, concerns, or complaints relating to this Privacy Policy or our handling of personal information, contact

Got2Ship LLC
Email: info@got2ship.com
Telephone: +1 (843)900-3192

Please include sufficient information for us to understand and respond to your request.