LADSON, SOUTH CAROLINA • MIDDLETOWN, DELAWARE
HELP CENTER
Help Center
- WE'RE HERE TO HELP
Find answers to common questions about your account, incoming packages, shipment requests, shipping options, customs, shipment protection, storage, billing and more.
Whether you're waiting for a package, preparing an international shipment, or need help understanding one of our services, you'll find the information you need right here.
1. How does Got2Ship work?
Got2Ship provides you with a U.S. shipping address where you can send purchases, collectibles, and other eligible items. Once your items arrive, we receive and store them until you are ready to request shipment to your destination.
2. How do I get my Got2Ship shipping address?
Your Got2Ship shipping address is provided after your account has been created. Always include your name and customer identification information exactly as shown in your account.
3. How do I correctly enter my Got2Ship address at checkout?
Enter your Got2Ship address exactly as provided in your account. Make sure your name and customer ID are included so we can quickly identify your package when it arrives.
4. When can I start using my Got2Ship address?
You can begin using your Got2Ship address once your account is active and your shipping address has been issued.
5. Can I use my Got2Ship address at any U.S. retailer?
Most U.S. retailers can ship directly to your Got2Ship address. Some retailers may have their own restrictions regarding forwarding addresses or specific products.
6. What happens if I forget to include my customer ID?
We will attempt to identify the package using the recipient name, tracking information, and other available information. Missing identification may delay processing.
7. What items can I have sent to Got2Ship?
You can send most legal, non-hazardous merchandise, including collectibles, trading cards, apparel, memorabilia, and general consumer goods. Restricted and prohibited items are subject to carrier and government regulations.
8. Can Got2Ship purchase an item on my behalf?
Purchasing services may be available for certain transactions. Contact our team before placing an order that requires Got2Ship to purchase the item on your behalf.
9. How can I estimate shipping costs before ordering?
Shipping costs depend on destination, package weight, dimensions, carrier, and service level. Contact us with the approximate package details if you need an estimate before purchasing.
10. Is there a fee to create a Got2Ship account?
Got2Ship operates through subscription plans. Current membership options and pricing are available on our Sign Up page.
INCOMING MAIL
1. How will I know when my package arrives?
Once your package has been received by our processing team. It will be added to your person Dropbox account online.
2. How long does it take for an incoming package to appear in my account?
Packages are normally processed as quickly as same or next business day after delivery. High-volume periods, unidentified packages, or deliveries requiring additional review may take longer.
3. What happens when Got2Ship receives my package?
We identify the package, upload the contents of the package to dropbox, and place it into secure storage until you request shipment or another available service.
4. What happens if my customer ID is missing from the package?
Our team will attempt to identify the package manually. This can delay processing, so always include your correct account information when ordering.
5. Can multiple packages be received under my account?
Yes. You can receive multiple packages and keep them in storage until you are ready to ship them.
6. Can I request photos of my package or its contents?
Photo services come as standard with all Got2ship subscriptions at no additional cost to the customer.
7. Can I request that Got2Ship open or inspect a package?
Yes, you can request that our team fully inspect your item for condition and authenticity. We are highly experienced in the collectibles industry.
8. Why might Got2Ship need to open my package?
All shipments at Got2Ship are opened for inspection. Unless the item is a sealed product of trading cards.
9. What happens if an incoming package cannot be identified?
Unidentified packages are held while we attempt to determine the owner. Providing tracking information to our team can help us locate and identify the package.
10. What should I do if tracking shows delivered but my package has not appeared in my account?
Allow time for the carrier delivery to be received and processed. If the package still does not appear, contact us with the tracking number and order information.
SHIPPING & OUTGOING
1. How do I submit a shipment request?
Submit a Shipment Request through your Got2Ship account and provide your destination, preferred shipping service, customs information if required, and any special instructions.
2. Which shipping carriers does Got2Ship use?
Got2Ship works with major shipping carriers including DHL, FedEx, UPS, and other available services depending on the destination and shipment.
3. How are shipping prices calculated?
Shipping rates are based on factors including destination, actual or dimensional weight, package dimensions, carrier, and selected service.
4. How long does it take Got2Ship to prepare my shipment?
Processing time depends on the service level selected when submitting your shipment request. The estimated processing time applies to warehouse preparation and does not include carrier transit time.
5. Can I choose faster shipment processing?
Yes. Faster processing options may be available when submitting your shipment request. Additional charges may apply.
6. Can multiple packages be consolidated into one shipment?
Yes. We can combine eligible items or packages into a single shipment when practical, helping reduce unnecessary packaging and shipping costs.
7. Can Got2Ship remove unnecessary packaging to reduce shipping costs?
Yes. When appropriate, we can remove unnecessary packaging or repack items into a more efficient shipping box.
8. Can I request additional packaging or special packing instructions?
Yes. Add any special packing instructions to your shipment request. Additional materials or labor may result in an additional charge.
9. Can I provide my own prepaid shipping label?
We do not accept third party shipping labels provided by the customer.
10. Can I change or cancel a shipment request after submitting it?
Contact us immediately. Changes may be possible before processing begins, but requests that have already entered preparation, invoicing, or carrier processing may not be changeable.
INSURANCE & CLAIMS
1. What is Got2Ship Shipment Protection?
Shipment Protection provides additional financial protection for eligible shipments in the event of qualifying loss or damage during transit.
2. How much does Shipment Protection cost?
Shipment Protection is currently charged at $0.94 per $100 of selected protected value.
3. How do I select my protection amount?
Choose the desired protection level when submitting your shipment request. Your selected amount should accurately reflect the value you wish to protect.
4. What is the maximum amount of Shipment Protection available?
Got2Ship currently offers selectable Shipment Protection levels up to $25,000, subject to eligibility and applicable terms.
5. What happens if my shipment is lost?
Contact Got2Ship as soon as possible. We will review tracking and carrier information and, when appropriate, begin the claims process.
6. What happens if my shipment arrives damaged?
Contact us immediately and keep the shipment, packaging, shipping label, and all packing materials. Photos of the package, packaging, and damaged contents will normally be required.
7. How do I submit a claim?
Contact Got2Ship with your shipment number, tracking number, description of the issue, proof of value, and any supporting photographs or documentation.
8. What documents or evidence are required for a claim?
Depending on the claim, we may require purchase receipts, invoices, transaction records, photographs, carrier documentation, or other reasonable evidence establishing ownership and value.
9. How long do I have to report loss or damage?
Report any loss or damage as soon as possible after discovering it. Carrier claim deadlines vary and delayed reporting may affect claim eligibility.
10. Are collectibles, trading cards, and graded items eligible for Shipment Protection?
Eligible collectibles can generally be protected when they meet Got2Ship and carrier requirements. Coverage eligibility and claim requirements may vary based on the item and shipping service selected.
BILLING, STORAGE & SUBSCRIPTIONS
1. What does my Got2Ship membership include?
Your Got2Ship membership provides access to your U.S. shipping address, package receiving, storage according to your plan, and access to Got2Ship forwarding services. Some optional services may carry additional charges.
2. When does my subscription renew?
Monthly subscriptions automatically renew based on your original billing date unless cancelled in accordance with your subscription terms.
3. How do I change my subscription plan?
You can request a plan change through the available account options or by contacting Got2Ship. Depending on the change, your new plan may take effect immediately or at your next billing cycle.
4. How do I cancel my subscription?
You can cancel through the available account options or by contacting Got2Ship. Any outstanding balances or items remaining in storage must still be resolved.
5. What happens if my subscription payment fails?
A failed payment may place your account into a past-due status and restrict certain services until the balance is paid. Continued non-payment may also affect storage eligibility.
6. Are shipping charges included in my membership?
No. Shipping charges are separate from your subscription and are calculated when you request a shipment.
7. Are there additional service or handling fees?
We do not charge any additional handling or service fees for Got2Ship subscribers. Subscriptions include everything from receiving to processing.
8. What payment methods does Got2Ship accept?
Available payment methods are shown during checkout or invoicing and may vary depending on the type of transaction.
9. Can I receive a refund for my subscription or services?
Refund eligibility depends on the circumstances and the Got2Ship Refund Policy. Completed services, shipping charges, processing fees, and other services already performed may not be refundable.
10. How long can Got2Ship store my packages?
Storage availability depends on your membership plan and account status. Customers should not leave items indefinitely without maintaining an active account or communicating with Got2Ship.
11. Are storage fees included with my membership?
Your membership includes storage according to the terms of your selected plan. Additional storage charges may apply if you exceed the included allowance or other storage limits.
12. Can I keep packages in storage while waiting for more items to arrive?
Yes. You can keep eligible packages in storage while waiting for additional items, then combine them into a future shipment when you are ready.
13. What happens if I stop paying or leave packages in storage too long?
Unpaid accounts may lose access to services and continued storage. Goods left for 45 days without payment or communication may be treated as abandoned in accordance with the Got2Ship Terms of Service and may be disposed of, sold, donated, or otherwise handled as permitted under those terms. Active subscribers do not have storage time limitations